Home > Shipping & Returns

Shipping & Returns

GENERAL TERMS & POLICY

Great Home Spa Finds may amend these rules as needed, with any updates taking immediate effect upon publication on www.greathomespafinds.com. Non-acceptance of these terms constitutes an immediate forfeiture of the right to use Great Home Spa Finds' services. Utilization of Great Home Spa Finds' services implies acceptance of these rules by all buyers. In the event of a discrepancy, Great Home Spa Finds' Policy shall prevail.

Buyers must submit return and refund requests within 15 days from the delivery date for after-sales issues. Should a request be filed after this period, Great Home Spa Finds reserves the right to deny any after-sales service.

Prior to requesting an order cancellation, buyers must verify that Great Home Spa Finds' Return & Refund Policy permits cancellation at the current stage. If allowable, buyers are required to apply for cancellation, subject to Great Home Spa Finds' consent. Please be aware that while Great Home Spa Finds will attempt to cancel the order with the warehouse, the ability to do so is not guaranteed.

Should Great Home Spa Finds fail to fulfill a buyer’s order within the Order Processing Time specified on Great Home Spa Find's product page, due to reasons including but not limited to stock shortage or other unforeseen circumstances, Great Home Spa Finds is obligated to promptly cancel the order and issue a refund.

In the event that the buyer receives damaged or broken goods and substantiates a refund request with compelling evidence, Great Home Spa Finds is obligated to provide a prepaid return label within 7 business days for the return of the damaged or broken items. Great Home Spa Finds should process the refund once the returned goods are marked as “in transit” on the logistics website, using the Great Home Spa Finds-provided prepaid return label.

For “non-defective remorse returns,” Great Home Spa Finds reserves the right to accept or reject such requests in line with its stated policy. Great Home Spa Finds will abide by its published policy in these instances.

Should Great Home Spa Finds agree to an after-sale request for “non-defective remorse returns” and opt to impose a “restocking & repacking fee,” the total fee charged shall not exceed 35% of the order’s total price.

Under conditions that necessitate a refund based on Great Home Spa Finds' policy, Great Home Spa Finds enforces specific time constraints. Refunds must be issued within no more than 3 business days, and redelivery must be initiated within no more than 5 business days.

Buyers must ensure that goods are returned within 5 calendar days of receiving a return label. Should this deadline not be met, Great Home Spa Finds may exercise the right to withhold the refund.

Upon submitting an after-sales request, the buyer is required to furnish evidence to Great Home Spa Finds. If the buyer fails to provide adequate evidence within the timeframe specified by Great Home Spa Finds' Return & Refund Policy, Great Home Spa Finds reserves the right to decline the return and/or refund request. The determination of whether the evidence is compelling will be made at Great Home Spa Finds' discretion.

1. REFUND REQUEST TIMING

Buyers are entitled to request a full refund for orders not dispatched within the timeframe indicated on the order page, as per the estimated processing time.

For Unshipped Orders

The Return & Refund request is made after the stated processing time.

Great Home Spa Finds will refund the order.

The Return & Refund request is made within the stated processing time.

Upon receipt of a refund request from the buyer, Great Home Spa Finds must act on it — either accept or reject — within three business days. Should Great Home Spa Finds not address the request within this period, Great Home Spa Finds will issue the refund.

Please be aware that even if the order is within the specified processing time, Great Home Spa Finds is still required to process refund requests within the aforementioned three-business-day window.

For Shipped Orders

The Return & Refund request is made after the order has been shipped.

Please be aware that even if the order is within the specified processing time, Great Home Spa Finds is still required to process refund requests within the aforementioned three-business-day window.

2. GOODS RETURNED IN TRANSIT

For orders fulfilled by Great Home Spa Finds: If a package is returned to Great Home Spa Finds during transit due to a logistics carrier error and the buyer requests a refund, Great Home Spa Finds is required to process the refund within 5 business days of the refund request. Conversely, if the buyer chooses redelivery, Great Home Spa Finds must begin reshipment within 5 business days of receiving the redelivery request.

Exceptions to this policy, which may preclude Great Home Spa Finds' obligation to refund or redeliver, include but are not limited to:

• The provision of an incorrect or incomplete address by the buyer.
• The refusal of the buyer’s recipient to accept the goods. This does not apply in instances where the buyer has cancelled the order upon the recipient’s request and Great Home Spa Finds has consented to the refusal of delivery.

For pick-up orders: Great Home Spa Finds bears no responsibility for issues related to logistics.

3. GOODS DESTROYED IN TRANSIT

For orders fulfilled by Great Home Spa Finds: If the package or goods are damaged during transit and the buyer provides proof — such as a screenshot from the logistics website confirming the destruction — Great Home Spa Finds is obligated to process a refund within 5 business days of the refund request. Alternatively, if the buyer requests redelivery, Great Home Spa Finds should initiate the process within 5 business days of the request.

For pick-up orders: Great Home Spa Finds holds no responsibility for any issues related to logistics.

4. WRONG RECEIPT INFORMATION

If the buyer enters incorrect recipient information for an order, they should promptly reach out to Great Home Spa Finds via Contact Us to request an update of the order with the correct recipient information.

Please be aware that requests for correcting recipient information or cancelling an order are not guaranteed to be fulfilled.

Should the order have already been dispatched, it is the buyer’s responsibility to contact the logistics company directly to provide accurate information.

If goods are shipped to an incorrect address because the buyer provided wrong information, Great Home Spa Finds has the discretion to determine whether to accept the return of the products and issue a refund. Buyers should confirm with Great Home Spa Finds whether they are willing to accept the return. In cases where Great Home Spa Finds consents to the return, the buyer will be accountable for the return shipping expenses.

Should the order be uncorrectable or non-returnable, the buyer must absorb any associated losses.

5. DEFECTIVE PRODUCTS

Including package breakage, significantly not as described, missing or wrong goods, and quality problems.

Upon receipt, if the buyer encounters any of the above issues, the buyer should submit a refund or redelivery request along with valid proof. Valid proof includes photos or videos that clearly demonstrate the issue with the goods received. Once the request is filed, Great Home Spa Finds is required to review the provided evidence and respond within 5 business days.

If Great Home Spa Finds, upon reviewing the proof, finds that it does not clearly demonstrate the problem, the evidence is considered invalid. In such cases, Great Home Spa Finds reserves the right to deny the buyer’s refund request.

If the buyer’s evidence clearly demonstrates an issue, the review process should not exceed 3 business days. Should a return be necessary for a refund, Great Home Spa Finds must provide the buyer with a prepaid return label within 3 business days following approval of the proof. Great Home Spa Finds is then required to issue a refund once the tracking information provided by the buyer indicates the return is in transit, which must also occur within 3 business days.

If the goods do not need to be returned, Great Home Spa Finds must process the refund within 5 business days of receiving the refund request.

In the event that the buyer opts for redelivery and the proof is deemed valid, Great Home Spa Finds must initiate the redelivery within 5 business days of the proof being approved. Great Home Spa Finds reserves the right to issue a refund instead if no stock is available for redelivery. Alternatively, buyers may choose to reorder the products once they are back in stock.

6. LOGISTICS ISSUES

6.1 INVALID TRACKING INFORMATION

If Great Home Spa Finds confirms that the tracking number provided is incorrect and Great Home Spa Finds does not supply the correct tracking information within 3 business days, Great Home Spa Finds will issue a refund for the order.

6.2 UNTIMELY TRACKING INFO UPDATES

For orders fulfilled by Great Home Spa Finds: Should there be no update on the tracking information for more than 7 business days as indicated on the logistics website, and the buyer requests a refund, Great Home Spa Finds must process the refund within 5 business days of the buyer’s request.

For pick-up orders: Great Home Spa Finds is not held responsible for any logistics-related issues.

Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances where standard logistics operations may be disrupted.

6.3 EXTENDED SHIPPING DELAYS

For orders fulfilled by Great Home Spa Finds: If the actual transit time surpasses the estimated delivery time by 10 days or more, and Great Home Spa Finds does not offer any valid updated tracking information, the buyer is entitled to request a refund. Upon such a request, Great Home Spa Finds must issue the refund within 5 business days.

For pick-up orders: Great Home Spa Finds is not liable for any issues related to logistics.

Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances.

6.4 LOGISTICS EXECUTION RULES

Buyers are required to familiarize themselves with the shipping options provided before placing an order. If multiple shipping methods are offered, Great Home Spa Finds must dispatch the order according to the buyer’s selected logistics choice. Non-compliance allows the buyer to seek a refund. However, if the product listing indicates “Seller-Selected Shipping (Buyer Cannot Choose),” Great Home Spa Finds retains the discretion to choose the shipping method, and any specific logistics requests made by the buyer at the time of order will not be accommodated.

6.5 RESTRICTIONS ON COMBINED SHIPMENTS

Upon receipt of an order, Great Home Spa Finds must ship each order separately to the designated address. Combining multiple orders into a single shipment is prohibited unless Great Home Spa Finds has received explicit consent from the buyer for such consolidation.

7. MISCELLANEOUS

During public holidays, pandemics, extreme weather conditions, or other exceptional situations, buyers should reach out to greathomespafindsco@gmail.com or contact Great Home Spa Finds via Contact Us to address any product or logistics concerns.

Great Home Spa Finds commits to providing timely assistance to buyers under these special circumstances. Buyers are advised to anticipate a resolution from Great Home Spa Finds on such matters within a maximum of two weeks after notification.

If buyers are dissatisfied with the resolution of post-sale issues, they are obligated to initiate a dispute with Great Home Spa Finds, which will facilitate the handling of the after-sale matters.

Shop By Category: